Join™ is an exciting, fast-growth company re-defining Enterprise networking using AI to optimize connectivity for people, devices, and systems. Harnessing our leadership in data platforms, networking and big data, we are the new standard for high performance, high-reliability networks which are essential in an ever-connected world. From life sciences companies to financial services, high tech and corporate real estate, our engineered technology platform delivers connectivity and real-time analytics for modern spaces for work, life, convening, and play. And, as AWS did for compute and storage, we offer networking as a service.

We are disrupting a $150B+ annual market, dominated by a number of companies that have lost their touch for innovation and the changing tastes of their customers. Though a small company, Join has successfully built a blue-chip roster of clients and needs a leader to continue to build on that.

Learn more at https://joindigital.com/.

Join Digital is seeking an Information Systems Engineer to support the Company’s network along with other related support activities. This is a full-time position in our Campbell office. This is a great opportunity for someone who enjoys working in a startup environment, works independently and takes initiative that is in the best interest of Join.

What you’ll do…

• Provide day-to-day technical assistance and support for issues related to computer systems, software, and hardware
• On-boarding tasks: provision accounts, and assign and ship laptops as needed; train employees on the basic tools available to them
• Off-boarding tasks: de-provision accounts, receive laptops, create backups, wipe computers
• Track IT Assets in SnipeIT (Serial Numbers, Disk Encryption Keys, License Keys)
• Administer and keep track of all software assets and subscriptions
• Configure and provision MacOS and Windows laptops
• Wipe and reinstall OS for de-provisioned laptops
• Install, repair and modify computer hardware and software
• Act as administrator for Google Workspace and various SaaS apps
• Spec and purchase computer equipment, and accessories
• Manage video conference rooms (Zoom Rooms)
• Manage Enterprise Endpoint Protection
• Manage computer backups
• Manage Intune MDM (Windows) and Mosyle MDM (MacOS, iOS)
• Maintain printers, toner inventory, and printer network connection
• Research, evaluate and experiment with new systems, technologies and software.
• Create and maintain documentation and tutorials for IT related tasks
• Help with local network infrastructure such as physically connecting network switches, Access Points, and firewalls together
• Help with SSL certificate renewals
• Help with managing the internal NAS
• Handle DNS changes and domain name migrations
• Take the lead in any facility move
  

You are qualified if you …

• Have a BS in CS, SWE or equivalent experience
• 3+ years of relevant computer information systems experience
• Can troubleshoot and resolve a wide range of technical computer-related problems
• Can help solve end-user workstation problems
• Can support and train end-users in a wide range of SaaS applications as needed
• Can read, understand, and apply technical documentation
• Are comfortable with MacOS, Windows
• Have experience with either Google Workspace Administration / GSuite or Office 365 Administration.
• Have experience with basic networking: DNS (A, MX, NS, and CNAMES records), Private IPs, VPNs, domain name migrations. Routers, switches, APs and WiFi setup
• Are familiar with Linux Operating Systems
• Are familiar with basic Linux shell commands
• Are familiar with Apple Business Manager (ABM) and an iOS/macOS related MDM
• Are familiar Microsoft Intune
• Are familiar with Windows disk imaging software
• Are familiar with Atlassian Confluence and Jira
  

You are perfect if you also…

• Have experience with setting up SAML 2.0 SSO authentication
• Have some experience writing PowerShell, bash, shell, or similar scripts
• Have some experience with docker and docker-compose
• Are familiar with LDAP
• Are familiar with pfSense firewall
• Are familiar with network packet capture software
• Are familiar with setting up mobileconfig for macOS MDM
• Are familiar with AV Equipment
• Are familiar with computer components (RAM, SSD, CPU, GPU, etc.)
• Have a strong computer networking and network management background.
• Have startup company experience
• Are customer focused and enjoy working in a team environment
• Can locate required software or partnerships, or identify new software to implement
• Have ability to perform multiple tasks
• A good sense of humor is valued
  

What we'll provide...

• An exciting, fast-paced, high-growth company where you can make an impact from day one
• A company that makes decisions based on facts and data, where your work makes a difference
• A small and experienced team that welcomes the knowledge and experience you bring and values your contribution
• Amazing customers that absolutely love the technology and trust Join to provide critical digital services every day
• A great management team that provides unmatched transparency into the business and welcomes diverse ideas and critical thinking
• A PFC (Primadonna-Free Culture)

Join Benefits...

• Health, vision and dental care (we pay 100% for employee; 50% for family)
• Employee Stock Option participation
• 401k participation
• Unlimited PTO
• 14 company holidays

Compensation: $110K-130K based on experience

Our team understands and values diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation.